Skip to main content

Customers are not always right



Hello readers, so I stubbled on an article "Top 5 reasons why "The customer is always right" is wrong by Alexander Kjerulf at Huffpost.com. He does not think customers are always right and I concurr. Some companies follow that phrase "customers are always right" and they are wrong. Customers are not always right, there are going to be some bad customers, get rid of them so you can focus on providing quality services to the good ones. 

I believe respect should be mutual, the staff must respect the customers and the customers must also respect the staff. At the end of the day if you keep saying customers are always right, you may demotivate your staff and if they become demotivated guess what the quality of their service will drop and that will be bad bad for business.

It is good to listen to your customers complaints and deal with reasonable ones. You should also bear in mind that an individual will only narrate a story in such a way that he/she will win. Some bosses just hear one side of the story and they react immediately. Great bosses hear the story but knows that he/she needs to hear the other side of the story. Then ask questions to get to the root of the matter.

A customer once said to me another customer did this, did that then I asked a simple question, did you say anything to that person to let him know what was doing bothered you, then he said no. Then I said he should have said something cause it probably did not occur to that person that it bothered him . Then he said at his age, then I said what bothers one person might not bother another. Then I asked the person that he reported about it and the person's first words were I did not know it bothered him, why didn't he say anything?

Some other person will hear the story and just react negatively. You can't just come and narrate a story to me and expect me to just swallow it like that. It does not work that way with me. I know individuals manipulate and omit information to make their side of the story look good.

In other words, do not just jump into conclusions when dealing with complaints, always ask questions and talk to the other party before making any conclusions and No! Customers are not always right, get rid of the bad ones

Keep checking my blog regularly, Cheers!

Comments

Popular posts from this blog

Eid Mubarak

Happy Eid ul Fitri

Understanding the buyers behaviour

Hello readers, today I will be writing about buyers behaviour when it comes to purchasing products (goods and services). I hope your week has been good. A buyer is an individual that makes a purchase. That purchase can be influenced by his/her emotions or his/her rational mind.

For your marketing strategy to be successful you have to truly understand the buying behaviour of your customers. Some customers buy goods based on trust and loyalty which falls into the emotional reasons. Thus, you have to build trust between your customers and yourself so they can return back to you. Trust is built when you offer good quality for reasonable prices.

Some products are bought regularly while some products are purchased seasonally. If your products fall into the seasonal category, you should only purchase them to be resold during that season. At times buyers purchase products on behalf of another individual. In that situation, you have to capture the mind of both the buyer and the actual person tha…