Tuesday, 26 July 2016
The act of training your staff
When an individual calls a customer service agent, the individual expect them to provide him/her with solutions to their challenges. In a situation whereby an individual knows more about the products of a company better than the customer service agent then there is a problem. Poor customer service is one of the reasons why businesses fold up. This is because when the customer service is poor most customers switch to other brands. Without your customers you will lose a lot of income as such as you need to train your staff.
Training your staff adequately at the initial stage of employment is neccessary. At least one month should be dedicated to training your new employee. Training should also be continuous, you should train them at least once a year so that your staff are up to date with your new products. That way they are able to provide value added services to customers. The good news is you get to keep your customers, yay!
Thank you for reading this article. Keep checking out my blog regularly, Cheers!