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Tuesday, 5 April 2016
Style of Communicating in Business
Hello readers, the way you communicate with customers play a role as to whether your business will be successful or not. You should communicate with them effectively. A guy was trying to transport his baggage from one city to another, because he had food in it he was spoken rudely to. If it is against the rules of the company to allow customers to transport food then he should have just being told nicely. Companies should invest in training their staff on how to treat customers, because some of them apparently do not know how to treat their staff well. They say a positive attitude is contagious so staff should be treated well so they can treat customers well.
When you are communicating with customers you should listen to them carefully and avoid interrupting the conversation. Questions should be encouraged and answered carefully, remember no question is stupid. A feedback form can also be made available so they can contribute to the growth of your business. I also believe that customers should also treat staff well. All complaints should be treated promptly and appropriately. If the customers is in the wrong, the customer should be told politely and if the customer is right then the customer should be compensated.
Keep checking my blog regularly. Cheers!